Spain
-
How do I register?
You can use your email and phone number to register on our website or log in with a Facebook or Google account. It's easy to create your own Lingzhi profile by clicking here to register. click here to register.
-
Why can't I log in to my account?
Please check your login details carefully. Please make sure that the email address is the same one you used to register, and that the password you entered is correct. Make sure your browser accepts cookies. It may be a problem caused by Lingzhi's system maintenance; please wait 15 minutes and try again. If you still can't access your account, please contact our Customer Service and tell them about the problem.
-
How can I change my account details?
After you log in, you can edit your account details here.
1)Edit/update your profile
2) Add/update your address book
3)Change your password
Note: The registered email address cannot be changed.
If you have problems editing the account, you can view the account administrator information in your reference and ask for help.
-
How do I edit or reset my password?
You can change your password here.
-
How can I update my email address?
I am very sorry for the inconveniences. But I have to tell you that, we cannot change your registration email address for your Lingzhi account. This is related to the security of your account.
-
Do I need an account to place an order?
Yes, you need to register an account on Lingzhi.com to place an order. By using your own account, it is convenient for you to check the status of your order.
-
Can I cancel or modify the order I have placed?
If you want to change the order you have confirmed, please contact your account manager immediately with the details of your change/cancellation request included. If you have not yet contacted your account manager, you can request it via WhatsApp, email or LiveChat to appear on our website.
-
How can I check the status of my order?
Orders can be checked through "My Orders".
-
Why haven't I received a confirmation email for my order?
A confirmation email will be sent within 24 hours after payment is completed. Additionally, you can check the status of your order by clicking "My Orders" as we will update the tracking information for your order once it has been shipped.
-
Shipping costs.
Shipping cost depends on the weight of the order and is charged by DHL/FedEx/UPS, etc. Fortunately, we get a very good discount from them because of our shipping volume, which can help our customers save a lot. The first 0.5 kg costs 15-20 US dollars, and the next 0.5 kg costs 4-6 US dollars. Therefore, the more you buy, the cheaper the shipping cost will be. For more information on shipping, please see our shipping for details.
-
Can I choose other transport agencies?
Yes, we can transfer your merchandise through the transport company you have requested.
-
When can I get the tracking number and packing list? I still have not received it.
We will send your merchandise within 2 to 4 business days after receiving your payment. When your merchandise is shipped, we will send the information to your registered email.
-
Why haven't I received an email about the shipment of my order?
Please check that your email address is typed and formatted correctly. Additionally, you can visit "My Orders" for more information about your orders.
-
Why is my order delayed?
Due to world events, flights decreased in frequency and the government restricted their movement, which will delay the delivery of orders. We are working tirelessly to ensure there are minimal delays and disruptions to our services, however, within limited resources and capacity, shipping and delivery will take longer these days.
-
What should I do if some items are not shipped or shipped wrong after receiving the package?
There are three steps.
A. Confirm in our web system that the package has been received (otherwise the after-sales dispute cannot be filed)；
B. File a dispute at here https://www.Lingzhi.com/after-sales
C. Our colleague will reply to you within 48 business hours.
Note: If you do not respond within 7 days after our response, the ticket will be closed automatically. An order can only be shipped once, so please check all items and then ship the items that have problems.
Translation made with the free version of the translator www.DeepL.com/Translator
-
What happens if I receive a defective item?
If you receive a damaged, defective or incorrect item, please contact your advisor within 7 days after signing for the package.
-
Can I get a full refund for the return?
We refund for shortage, shipping refund for shortage, damaged, wrong style/color. We refund to the original payment method.
-
How can I return items?
This is our return policy, please take a look at https://www.Lingzhi.com/Refund-Policy Please note that you have to return the package after you received the package within 7 days and you have to pay for the return shipping fee by yourself.
-
What is the status of my return or exchange?
It will take 3-5 business days to process your refund or exchange request after we receive your package.
-
Can I exchange the item I received for a different size?
We apologize for the inconvenience caused by the lack of size. We accept exchange requests for most items within 7 days after you signed the parcle. Considering the time for return and resend, also the fast fashion nature of our business, we strongly recommend that you request the return for refund, then replace a new order with the correct size before it ran out .
